Surat Municipal Corporation has always aspired to achieve total customer satisfaction & has endeavoured the same through various methodologies. With the following objectives in mind, S.M.C. started an E-governance project through 16 city civic centers right now. This is further integrated with an in-house Management Information Systems (M.I.S.) that given an instant and as-is report on all activities of City Civic Center on Municipal Commissioner desktop.
- To facilitate single point / single visit solution
- To speed-up processing
- To eliminate bureaucracy
- To bring transparency
- To bring accountability
- To reengineer procedures
- Property Tax Collection
- Professional Tax Collection
- Birth & Death Certificates
- Shops & Establishment registration
- Complain Registration
- Installment of Municipal tenement, EWS houses & shopping complexes
- Part plan of T.P.Maps
- Collection center for all type of applications
- Distribution of all types of forms/ publications of S.M.C.
Benefits to Citizens
- Reach the doorsteps of the citizens
- Provide a single roof solution for all S.M.C. services.
- Endeavour to integrate other services like railway tickets, bill payments, etc.
- 24 hours complain lodging through internet.
- All SMC services & several other citizen centric services from a single location.
- Transparent & responsive administration.